Just hours after the official release of the 2024 Kenya Certificate of Secondary Education (KCSE) results, parents, students, and institutions across the country have expressed frustration over being unable to access their results online. The Kenya National Examinations Council (KNEC) website reportedly experienced significant downtime due to overwhelming traffic.
High Traffic Causes Website Crash
The KNEC Results Portal, https://www.knec-portal.ac.ke/, has been the primary avenue for candidates to access their results. However, the site’s server struggled to handle the massive influx of users, leading to widespread accessibility issues.
“I’ve been trying to log in since the results were announced, but the page won’t load,” lamented one frustrated parent. Similar sentiments were echoed by students and school administrators, who rely on the portal for quick access to the results.
KNEC Responds to Complaints
In a brief statement, KNEC acknowledged the technical challenges and assured the public that efforts are underway to resolve the issue. “We are aware of the difficulties users are facing in accessing the KCSE results online. Our technical team is working tirelessly to restore full functionality,” the statement read.
Alternative Methods to Access Results
While the website remains down, KNEC has advised users to utilize alternative methods, including:
- SMS Service:
- Send your KCSE index number to 20076 for a quick response.
- Ensure the format is correct to avoid errors.
- Through Schools:
- Candidates can visit their examination centers to receive printed copies of the results.
Public Reaction
The crash has sparked criticism on social media, with many questioning the preparedness of KNEC’s infrastructure to handle such high demand. Some users have called for the adoption of more robust and scalable systems to avoid similar disruptions in the future.
What’s Next?
As the technical team works to resolve the issue, candidates are advised to remain patient and explore the alternative options provided. KNEC is expected to provide further updates on the status of the website in the coming hours.
For the latest updates and troubleshooting tips, stay tuned to kelelehub.co.ke